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We're here to help! Whether you have questions, feedback, or need support with your GiverAI experience, don't hesitate to reach out.
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Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all support requests within 24 hours during business days. Priority support users typically receive responses within 4-8 hours.
Can I get help with billing issues?
Absolutely! For billing questions, subscription changes, or payment issues, contact us using the "Billing Question" category above or email support@giverai.me.
How do I report a bug or technical issue?
Use the "Bug Report" or "Technical Issue" categories in the form above. Please include as much detail as possible, including what you were doing when the issue occurred and any error messages you saw.
Do you offer phone support?
Currently, we provide support via email and our contact form. This allows us to give you detailed, written responses and track your support history for better assistance.